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DACArrival Platform

Legal

Digital Services Act

Information required by the EU Digital Services Act, and how to report content or file a complaint.

Last updated: October 20, 2026

1. About the Digital Services Act

The Digital Services Act (Regulation (EU) 2022/2065, “DSA”) is a European Union regulation that aims to make online services safer and more transparent, and to protect the fundamental rights of users. This page explains how arrivalform.org meets its obligations under the DSA.

2. Single point of contact

Users, authorities of the EU Member States, the European Commission and the European Board for Digital Services can contact us at:

3. Our service and user content

arrivalform.org is an application assistance service. The information you send us is used only to process your own application and is never published or shown to other users. We do not offer public forums, reviews or other spaces where users can publish content.

4. Reporting illegal content

If you believe something on our Website is illegal, please send a notice to support@arrivalform.org with the subject “DSA notice”, including:

  • the exact web address (URL) of the content;
  • a clear explanation of why you consider it illegal;
  • your name and email address;
  • a statement that the information in your notice is accurate and complete, to the best of your knowledge.

We confirm receipt of your notice, review it carefully and without undue delay, and inform you of our decision and of the ways to challenge it.

5. Complaints

If you disagree with a decision we made about your notice or about your use of our services, you can file a complaint by email with the subject “DSA complaint”. Complaints are reviewed by a person, not only by automated means. You may also use an out-of-court dispute settlement body certified under the DSA, or go to court.

6. Content moderation and automated tools

We check the information in applications for accuracy and completeness before submitting it to the authorities. We use automated tools only to protect our forms against spam and abuse. We do not use recommender systems or profiling to decide what content users see.

7. Terms and policies

The rules that apply to our service are set out in our Terms of Service and Privacy Policy.